Balanced scorecard

A balanced scorecard is a strategy performance management tool – a well-structured report used to keep track of the execution of activities by staff and to monitor the consequences arising from these actions.^[1]

The term 'balanced scorecard' primarily refers to a performance management report used by a management team, and typically focused on managing the implementation of a strategy or operational activities. In a 2020 survey^[1] 88% of respondents reported using the balanced scorecard for strategy implementation management, and 63% for operational management. Although less common, the balanced scorecard is also used by individuals to track personal performance; only 17% of respondents in the survey reported using balanced scorecards in this way. However it is clear from the same survey that a larger proportion (about 30%) use corporate balanced scorecard elements to inform personal goal setting and incentive calculations.

The critical characteristics that define a balanced scorecard are:^[2]

its focus on the strategic agenda of the organization/coalition concerned;
a focused set of measurements to monitor performance against objectives;
a mix of financial and non-financial data items (originally divided into four "perspectives" - Financial, Customer, Internal Process, and Learning & Growth); and,
a portfolio of initiatives designed to impact performance of the measures/objectives.^[3]

^ ^a ^b "2GC Balanced Scorecard Usage 2020 Survey". 2GC Active Management. 21 May 2021. Archived from the original on 2021-05-24.
^ FAQ Answer: What is the Balanced Scorecard? (PDF), 2GC Active Management, archived from the original on 20 June 2014, retrieved 11 July 2017
^ Kaplan, Robert S.; Norton, David P. (1992-01-01). "The Balanced Scorecard—Measures that Drive Performance". Harvard Business Review. No. January–February 1992. ISSN 0017-8012. Retrieved 2020-01-15.

[2GC_Survey-1] "2GC Balanced Scorecard Usage 2020 Survey". 2GC Active Management. 21 May 2021. Archived from the original on 2021-05-24.

[What_is_BSC_FAQ-2] FAQ Answer: What is the Balanced Scorecard? (PDF), 2GC Active Management, archived from the original on 20 June 2014, retrieved 11 July 2017

[3] Kaplan, Robert S.; Norton, David P. (1992-01-01). "The Balanced Scorecard—Measures that Drive Performance". Harvard Business Review. No. January–February 1992. ISSN 0017-8012. Retrieved 2020-01-15.

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